Refund policy

30 Day Satisfaction Guarantee

If you are not satisfied with a product that you ordered online once you’ve had the chance to see it first-hand, you are welcome to return it to us within 30 days, unused and in a pristine saleable condition with the original undamaged packaging and we will refund your cost of goods (not the cost of the postage). We are happy to help you make the right buying decision, so please don’t hesitate to contact us before ordering.

Refunds: Items will be refunded to the original form of payment. Please note, original shipping costs and route charges, if applicable, will not be refunded. Once we have received the parcel and verified that the items are unused and undamaged, we will send you an email confirming that we will refund the cost of your goods minus all postal costs. Please allow 2 – 7 days for the refund to appear on your credit card to allow for bank processing.

Returns: Please email us with details of the product you wish to return using the online form here along with your proof of purchase. We will provide you with pre-paid return postal details. Please then pack the products safely into a suitable box, address the parcel and drop it into your local Post Office. We also highly recommend insuring your parcel as we cannot be held responsible for items lost in transit. Please Note: do take care with packaging the items as we cannot take responsibility for any damage in return transit.

Damaged or Faulty Returns: Should you believe a product is faulty and was purchased from our site directly, please reach out to us using the online form here with the product name as well as your proof of purchase and a brief description of the fault. Our customer service team will then contact you to discuss the best course of action. Please do not return products without first contacting us.